Shipping policy
Thank you for shopping with mimiq collectables. We value your support and aim to provide a smooth and reliable shipping experience. Please take a moment to read through our shipping policy before placing your order.
Processing Time
All orders are carefully prepared and packaged to ensure your items arrive safely.
- Orders are processed and shipped once per week, typically every Monday, unless otherwise specified.
- During busy periods or holidays, there may be slight delays, but we will always keep you updated.
Shipping Methods & Costs
We use Australia Post for all deliveries and ship worldwide.
Shipping costs are calculated at checkout based on:
- The shipping method you select (Standard, Standard with Signature, or Express).
- The destination of the order.
- The weight of the parcel.
Default Delivery Instructions:
Unless otherwise specified, parcels are sent with "Leave in a safe place" as per Australia Post T&Cs.
If you choose a no-signature delivery, you accept full responsibility for lost or stolen parcels once they have been marked as delivered.
Combining Orders (Add to Existing Order / Accumulate Option)
If you’d like to combine multiple orders into one shipment:
- Pay postage on your first order for the week.
- For all additional orders, select “Add to an Existing Order” at checkout.
- All orders will then be shipped together in one parcel during the next weekly shipping cycle.
If you do not pay for shipping, we will contact you with an invoice for the shipping cost. If an invoice is unpaid after 14 days, and we cannot reach you, your order may be refunded (if items are unopened) or forfeited if they were opened during live breaks or similar services.
International Shipping
We ship worldwide!
- Our flat rate covers parcels up to 1kg internationally.
- If your order exceeds this weight, there may be a weight surcharge, and we will send you an invoice for the additional cost before dispatching your order.
Delivery Timeframes
Shipping times are estimated and may vary due to customs, peak seasons, or unforeseen delays.
Within Australia:
- Standard: 2-6 business days
International Orders:
- Standard: 14+ business days (depending on location)
Live Stream Pack Openings / Rip & Ship Orders
Products purchased during live streams are opened on stream by default unless you specifically request for them to remain sealed.
- To keep items sealed, please leave a note at checkout or contact us before the live opening begins.
- Rip & Ship orders are sent out each Monday following the live stream.
Address Accuracy
It is your responsibility to ensure the shipping address provided is correct.
If an order cannot be delivered due to an incorrect or incomplete address:
- Additional charges may apply for redelivery.
- If the parcel is unretrievable, it may be lost permanently, and we will not be held liable.
Lost or Damaged Parcels
Once your order has been shipped, you will receive a tracking number via email.
We are not responsible for parcels lost or damaged in transit.
- For any issues, please contact the shipping carrier directly to lodge a claim (e.g., Australia Post).
Optional Insurance:
If you would like to add postal insurance for extra protection, please contact us before checkout for a quote. This is highly recommended for high-value orders.
Exceeding Weight Limits
For domestic orders, parcels over 5kg may require additional shipping fees.
- For international orders, parcels over 2kg will also require additional charges.
- Orders can be held until additional shipping is paid.
Contact Us
If you have any questions about shipping or need help with your order, please reach out to us directly via our contact page or email.
By placing an order with mimiq collectables, you agree to the terms outlined in this Shipping Policy.
We appreciate your support and look forward to delivering your collectibles safely to you!